Policies

Introduction

Happy Basket Collective regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Happy Basket Collective users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should email us at support@happybasket.com.au.

Collection of Information

In order to use the Happy Basket Collective website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by Happy Basket Collective is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Happy Basket Collective customers are required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can email us at info@happybasket.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@happybasket.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Happy Basket Collective uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@happybasket.com.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Happy Basket Collective may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Happy Basket Collective does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the Happy Basket Collective site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of https://www.happybasket.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

HBC-PP Rev-01
w.e.f. 20-Nov-2022

Prescription Glasses or Sunglasses

• After ordering online, you will receive an email confirmation, containing your order details (only if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via courier (AusPost / Fedex / UPS / DHL or Private) within 1 to 3 working days for normal products and 5 to 10 working days for custom products. However if the goods are unavailable delivery may take a little longer.
• If you are not available at the time of order delivery, the Aus post delivery person leaves a card on your address, stating that to collect the parcel from the local post office. In such a situation, the status gets marked as "Awaiting for collection".
• If you are unable to collect your order within 10 days after the "Awaiting Collection" status, the parcel gets returned to the Creator. Considering the event, you will have to pay an additional $24 for reshipping the order.

If you wish to query a delivery please contact us at info@happybasket.com.au.

HBC-DP Rev-01
w.e.f. 20-Nov-2022

Happy Basket Collective uses the authorized payment gateway for its online credit card transactions. The company uses safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site are using the secured payment gateways.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Happy Basket Collective or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within secured payment gateways, further protecting your credit card data.
• The company uses authorized third party processors for all the major Australian banks.
• All monies are directly transferred from your credit card to the merchant account held by Happy Basket Collective.

HBC-SP Rev-01
w.e.f. 20-Nov-2022

We offer a commonsense returns and exchange policy.

We offer 7-day returns on products. Simply complete a return request at Return Request Form within 7 days of receiving your order and we will be in contact to guide you through the process. In order for us to process your refund, your order must be returned in its original packaging, and in a condition that is suitable for re-sale. You will be required to pay for the shipping of the product to our returns centre.

All our orders undergo thorough quality checks before dispatch however if your order appears faulty on arrival we will gladly repair or exchange the faulty product at our expense.

Refunds are not offered for delivery delays. In the event our delivery partners assess a parcel as lost in transit, we will gladly re-process your order or refund your original purchase price including shipping.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product.

All products must be returned to Creators, in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post so we can track your returns and issue a refund as soon as it is received. The buyer is responsible for any risk of loss, theft or damaged goods during transit. Happy Basket Collective will not be responsible for parcels lost or damaged in transit if you choose not to insure.